Drive Customer Satisfaction and Direct Bookings with Artificial Intelligence
The hospitality industry is driven by customer demands. Although the client’s preferences and expectations differ, the universal resolution to multiple different inclinations is the reduction of their efforts. In other words, hotel artificial intelligence software can help organizations to meet customer expectations and ensure that the business makes the most of direct bookings. The use of artificial intelligence for optimizing both guest experience and hotel processes is a popular trend that many industries began to adopt in 2017. But this year AI will dominate the market, especially in the hospitality scene. According to Hotel Management recommendations, it’s important to start preparing and developing an AI strategy to take effective action toward more personalized customer care. After all, it’s in the best interest of both clients and hotels, since Kalibri Labs’ analysis shows that direct bookings or bookings via official hotel websites bring higher profitability for at least 9%. W