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Showing posts from April, 2024

Using Cloud PMS to Overcome Operational Challenges in a Hotel

The competitive nature of the hotel industry means there is always room for innovation to meet the guest expectations. One of the easiest ways to impress guests in the hotel business is by using advanced technology in the hotel premises. As soon as a guest chooses the hotel for their stay, their interaction with the hotel’s technology starts from that point onwards. Whether it is getting a good price for the hotel room or getting immediate emails with details of booking and directions to the hotel’s location, everything makes a stellar impression on the guests. The features offered by the hotel PMS help the managers in adding another layer of sophistication to the services offered by their staff. Using quality software in the hotel also means every request from the guests is resolved faster and any errors are greatly reduced.    Here are some of the challenges faced by hotels in day to day operations. Lack of staff to handle operations Overbooking/double booking of rooms d

Why Hotel Reputation Management Software is Crucial for Modern Hotels

  Hotels are like people. They have personalities, they have moods, and they have good days and bad days. And just like people, hotels have reputations. And just like people, a hotel's reputation can make or break it. In today's world, where social media and online reviews are king, a hotel's reputation can be more important than ever before. That's why it's crucial for hotels to invest in the right hotel management software . Why is it important for hotels to work on their reputation? Let's start with the basics. A hotel's reputation is important because it can directly impact its bottom line. In fact, according to a study by TripAdvisor , 93% of travellers worldwide say online reviews impact their booking decisions, and 53% of travellers say they won’t book a hotel that doesn’t have online reviews. And it's not just about getting bookings. A good reputation can also lead to repeat business and positive word-of-mouth recommendations. On the o

Hotels Can Improve their Profits by Using Cloud-Based Hotel Management Software

There are many factors that determine the success or failure of a business in the hospitality industry, but overall success is largely dependent on one factor, guest satisfaction. A superior experience for guests means they would choose a property again and also tell their friends and family members to choose that property for their stay. To get this kind of word-of-mouth publicity, hotel managers need to ensure that they are handling all duties at the property in a smooth and professional manner. Best Hotel software can help the managers in creating unique workflows that cater to the exact needs of their property. Whether it is a small B&B or a large hotel chain, cloud-based hotel management software can help in the management of all kinds of properties. By keeping the focus on guest satisfaction, hotels can use the cloud hotel software to bring the latest technology to their hotel. This technology can include anything from contactless check-in and check-out to AI a