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Showing posts from October, 2019

How to Use Your Hotel Property Management System to Address Common Complaints by Customers?

In a service industry like hospitality, one of the common issue is customer criticisms, which are often expressed publicly. Even the most trusted brands in hospitality finds it nearly impossible to eliminate customer service complaints. But did you know with the right hotel software and the right staff with right attitude, you will be able to sort out most of the complaints. Is your accommodation property is facing a frequent complaints from the guest? It is the right time to understand why you receive complaints frequently. A right hotel property management system will effectively automate your day to day operations allowing your staff more time to focus on your guests. But did you know a right Hotel software can help you focus on customer service directly too. Now, let's check out few common customer service issues in hospitality and how to avoid them using a hotel software? No customer is happy if you keep them waiting When you are guests travel they are already tired a

How Can Cloud Property Management System Help Your Hotel Go Greener?

Did you know this planet is the only home we’ve got and it’s our responsibility to take care of it? Our mother earth is alarming us by rising sea levels, increasing average temperatures, Amazon forest was on fire etc. Now is time to take action and save our planet. According to a 2019 sustainable traveller report by Booking.com, almost 72% of travellers are making sustainable travel choices this year and they intend to stay in eco-friendly accommodation so they can save our planet for future generations. Green Practice most important for any business who want to attract eco-friendly customer. But isn’t it our responsibility to keep our planet healthy? Hotel operators need to make smart decisions by reusing linens, using energy efficient lights, use filtered water instead of bottled water, make use of IOT for smart in-room energy controls, recycling, energy efficient lightings are few popular examples. Yet did you know if you choose a right hotel property management system also