AI vs Fraud: How Smart Hotel PMS Can Help Revolutionize Hotel Security
The hospitality industry thrives on creating exceptional guest experiences, but behind the scenes, there’s a growing menace: hotel fraud. From fraudulent bookings to identity theft, these threats are evolving, and hoteliers are feeling the pressure. Fraudsters have become smarter, more persistent, and, unfortunately, much harder to detect. For the modern hotelier, the stakes are high, as even a single incident can tarnish a hotel’s reputation and cause significant financial damage. Over the years, fraudsters have evolved, expanded, and amplified their techniques globally by preying on unprepared businesses and individuals. These aren’t the simple deceptions of the past—today’s criminals exploit digital vulnerabilities and sophisticated loopholes to carry out their schemes. According to Merchant Savvy , payment fraud losses have tripled since 2011, from $9.84 billion to $32.39 billion in 2020, and are likely to continue rising. The current estimate of payment fraud-rela...