Why Cloud PMS is ideal Property Management System for Small Properties

The hospitality industry is going through a sea change and property managers are looking for new and unique ways to keep up with the changes. The idea as always is to make dedicated efforts to improve the property for the guests and present them with a memorable experience for every stay. More so, small properties need to work even harder to retain regular customers and attract new guests every holiday season. For property managers that take care of multiple properties, using a cloud PMS is essential as the software adds efficiency to their workflow and allows them to manage a number of properties with ease.

Even after the covid pandemic slowed down, hotels were not able to recall staff that had left during the height of the pandemic. In essence, many of the properties are working with reduced staff numbers even now. The reduced number of staff makes it imperative for the managers to use the best cloud-based hotel PMS to manage properties while providing a stellar experience to every guest.

Managers need a cloud-based PMS that has a short learning curve, offers the features they need, and can be customized as per their specific needs. Here are some of the features that the managers need to keep in mind so that they can choose the best cloud-based hotel PMS.

●     High level of data security

●     Compatibility with third party applications

●     Easy to customize

●     Works on modern hardware

●     Usable on number of devices

●     Regular software upgrades

●     Intuitive design with end user in mind

●     Provides extensive performance reports

 

The small business owners or managers that handle properties like AirBnB or vacation rentals can also use a cloud PMS. It is easy to keep an eye on the performance of every property from a single dashboard and adjust the resources allocated to the property through the dashboard. Being location independent can help the managers to utilize their skills in the most efficient manner to make sure all properties under their control are operating at optimum levels. The cloud PMS is ideal for all sizes of properties, whether it is a hostel, AirBnB, small vacation rental, motel, camp site, or guesthouse.

Different Ways a Cloud-Based PMS Can Help Property Managers with Better Management

Mobile-first Approach

The best feature of a cloud PMS is that it is easily accessible through a number of devices. Whether it is a tablet or a mobile phone, managers can check out all the details about the property through a unified dashboard. The dashboard can be customized to give a wide range of information at a glance such as room rates, occupancy, inventory available, price trends, discounts available and much more.

 

Managers can easily change different parameters of the property by removing or adding rooms to the inventory, changing room rates, assigning duties to the housekeeping staff, extending the stay of guests as needed, among other things. All this and more can be done without being tied to a desk or lugging around a laptop, with a simple and easy to use mobile based interface, a cloud PMS is a powerful software solution for savvy managers.

 

Contactless Operations at the Property

Guests these days expect speed of operations when they visit a hotel and they are also not keen on excessive interaction with the staff. With a cloud PMS, managers can remotely check-in guests while also providing them with web-app based keys for room access. All this can be done by the managers or staff members without actually interacting with the guest face to face.

 

Guests can also use the QR codes generated by the PMS to access different features at the property such as menus at the restaurant, calling room service, or getting information about the nearby attractions. Payments can be made online by using the payment processors that work with the cloud PMS. If used effectively, guests can be in and out of the property without interacting with the staff at all.

 

Guest Profiles for a Unique Experience

How can managers make sure that guests get a seamless experience whenever they visit a property from a chain of properties? Managers can do this by using the guest profile feature in cloud PMS. By creating a profile of the guest with all their preferences added to the database, hotels can ensure guests get a similar treatment when they visit another location of a hotel chain.

 

Guest preferences can include everything from dietary habits to room location preference. Guests can also mention if they are traveling with children so that hotel staff can put board games or extra beds in the room for the children. For business travelers, hotels can provide the service of airport pick and drop, conference rooms, faster Wi-Fi and much more. When guests feel that the property managers take care of their needs, they are more likely to choose the property for future visits.

 

Reports that Matter

Generating meaningful reports should be the highlight feature of any cloud-based hotel PMS. The best cloud-based hotel PMS can generate a large number of reports that take into account various factors that impact the performance of the hotel. Managers can also customize the PMS to provide reports for any duration of time with the data of their choice in the report. The ability to generate precise reports about expenses, earnings, occupancy, and other metrics can help hotel managers take an in-depth look at the areas that need improvement.

 

For managers that are not present at the site of the property, these reports become even more essential as they can get an on-ground status and take actions accordingly.

 

Conclusion

Choosing the best cloud-based hotel PMS can help managers with off-site management of a remote property or several properties. At mycloud Hospitality, you can get an award-winning software suite that is created by professionals with several years of experience in the hospitality industry. The software is designed while keeping in mind the needs of the end users. It is easy to use and you can be up and running the hospitality software on your property in as less as four hours. You can learn more about the software by browsing through www.mycloudhospitality.com or call +1-415-390-5039 to schedule a free demonstration of the software.