Contactless Check-In is the ‘key’ to Improving Guest Satisfaction in Hotels

The travel industry is finally raising its head and looking up in the aftermath of the last two years. There is no doubt that the overall losses to the travel industry have been immense, but the proclivity of the travel industry to bounce back from such setbacks is ingrained into the DNA of the industry. The industry has always set the benchmark for improving customer experience through the years and even today the travel industry is progressing towards a new era of excellence.

In such times, everyone has realized the importance of contactless check-in and check-out. Hotels and service industry have made it their primary priority to ensure that there are minimal points of contact between the guests and the staff. According to a recent survey, it was found that 80% of the guests would prefer to download an app to facilitate a contactless check-in and check-out. While there are many other areas where contact points are essential, hotels can slowly work to make their premise a contactless property from first step to the last. The numerous benefits of using technology can help the hotel to be a step ahead of their competition at all times.

Here are some areas where hotels can benefit from a contactless operation where guests can scan a QR code to call up relevant information on their phones.

-       Keyless entry in rooms

-       Smart TV operation

-       Web-app based room service

-       Contactless payments

-       Information about the premises

-       Information about local events

-       Sightseeing details

 

A Robust Hotel Management System is Essential for Contactless Operations

The hotels of the future will be completely contactless. As we move towards that future, it is essential that the hotels today lay the groundwork for efficient contactless systems for their guests. Once such systems are in place, it will be much easier to move to a completely contactless hotel property. An ideal system for a contactless check-in would look something like this.

1)    Guest books the room through the hotel’s app

2)    The hotel’s PMS emails a digital key to guests a day or two before check-in

3)    Guests reach the property and check-in

4)    Guests are able to order room service through the hotel’s app

5)    At check-out, guests can pay digitally

In an ideal world, this process would be able to go on without inputs from the hotel’s staff. But we are still far away from that level of automation. With a hotel management system in place, the staff can achieve a great degree of contactless operation in the property. The hotel management system can link to the mobile phones and tablets of the staff to ensure maximum productivity through the property.

What’s more, guests can use the tablets in their rooms to order room service or call the staff for any other requirements without needing to look for a room service number. The requests of guests can be instantly sent to the right department and once the request is fulfilled, the staff member can mark the request as done.

Let’s take a look at some more benefits of using a hotel management system to facilitate contactless check-in and check-out in a hotel.

●     As guests don’t need to interact with the front desk staff, there is minimal risk to their health and well-being.

●     Contactless check-in improves operational efficiency as front desk staff is free to attend to important tasks in the hotel.

●     Usage of advanced technology puts a great impression of the property on the guests.

●     Less scope of error from the staff as details of the booking are input by the guests on the app.

●     The PMS can send an email to the guests to collect their feedback about their experience of staying at the hotel.

●     Contactless technology is ideal for travelers that are not comfortable in speaking the local language as they can use automated assistance without interacting with the staff.

●     Guests can also use voice commands via an app to request for room service.

With the advances in modern technology, the day is not far away when the hotels will be managed by robots instead of humans. As the hotel industry takes collective baby-steps towards such a future, it is imperative that hotels stay at par with the developments in the industry. Hotel managers need to ensure that their property is well-equipped to cater to the demands of the modern travelers that are more keen on contactless hotel operations instead of interacting face to face with the staff. The modern travelers are also interested in staying at properties that are hi-tech and offer them privacy.

With a cloud PMS in place, hotels can work their way towards adding hi-tech solutions to the everyday tasks and responsibilities in their hotel. So, whether it is contactless check-in or ordering room service through a tablet, everything can be made possible by a customized PMS that is designed to suit the needs of the property.

Conclusion

If you want to take your hotel property to the next level of profitability and guest satisfaction, you need to invest in a hotel management system. Luckily, the professionals at mycloud Hospitality have your back. The hotel management system offers you multiple ways in which you can supercharge your hotel property while keeping your guests satisfied. This award-winning software suite is designed by professionals who have years of collective experience in the service industry. You can get a free demonstration of the software by calling +1-415-390-5039. You can also browse through https://www.mycloudhospitality.com/ for more information.