mycloud Hospitality: Award Winning Hotel Management Software

We’ve all been there. We search for new phone offers on eCommerce sites like Amazon and click on a mid-priced model to learn more. The picture appears to be just what you’re looking for, and the description is exactly what you require—but hold your horses! What exactly is going on here? I seem to have the option of bundling my order with additional incentives. And you realize that they are correct. With my new phone, I want new headphones. And here is where the psychology of upselling and upgrading comes into play. Knowing when and how to employ them both may make or break your hotel’s revenue generation efforts. Hotel upselling and cross-selling is notoriously challenging. Imagine replicating that for multiple hotel chains! But not upselling is like leaving money on the table because selling to a new prospect has a 5-20% chance of succeeding, but upselling to an existing customer has a 60-70% chance of succeeding. You can boost income, establish stronger connections with guests, and b...

What makes a hotel property stand out from the competition? If there is one way a hotel can gain customer trust and future business, it is by providing personalized services to the guests. A hotel can easily win the hearts of guests by taking care of the small details and giving the guests a positive experience to talk about. But how does a hotel staff go about giving customers a personalized stay experience when there are thousands of guests that move through the hotel over the years? The answer to this question is simple. Hotels can use a cloud PMS to consolidate their data about the customers and tailor their services accordingly. In the hyper-competitive business environment, a hotel needs to choose the best cloud-based hotel PMS for high efficiency and superlative performance all over the board. When you work towards personalizing the services for guests, you will also improve your customer services and hotel technology. The cloud PMS is the key here and choosing the right cl...

India is one market where the hotel industry is highly competitive and the challenges faced by the hotels in India are specific to the country. One of the biggest issues that hotels in India face is that many of them are still stuck in the era of managing their hotel through ledgers and legacy PMS that is clunky and outdated.   While the large hotels move towards the digitization of their properties by using hotel software in India, medium and small hotels are still stuck in an earlier era of pen and paper management. By continuing to follow old methods, the hotels are not only losing on profits, but they are also not giving their guests a memorable hotel stay experience.   One solution for the small and medium sized hotels is to start using a hotel management software in India . As guests of today also expect a property to be fully equipped with modern technology, hotels can use a property management system to bring their property at par with the bigger hotels. Here a...

  The first generation of cloud PMS was released in 2010 and in the last decade, the technology has improved by leaps and bounds. Closed-based hotel PMS has revolutionized the hotel industry in a way that no one could have predicted. Gone are the days of clunky and dated on-premise PMS that were expensive to install and also had a steep learning curve. The older systems would often break down and updating the hardware was a logistical and financial nightmare. Compared to the legacy systems, the hotel PMS in current times are hosted in the cloud and come with features and functionalities that are nothing less than futuristic. The   best cloud-based hotel PMS   lets users do extensive customization to various facets of the software to create a tailor-made solution that suits the needs of their property. The most fantastic aspect of using a cloud based hotel PMS is that it is perfect for small properties as well as large chain hotels. So why should you go for a hotel PMS tha...

The resurgent hotel business is emerging as travel slowly recovers. Most importantly, the pandemic has had a significant influence on traveler behavior, which will undoubtedly change how hotels see their acquisition strategy for years to come. To flourish, hotels will need to display both long-term insight and perfect execution to handle this fundamental shift in the industry. They will have to leverage the changing hotel industry environment and technology such as Cloud Hotel PMS to maneuver in the new normal world. One of the biggest changes that hospitality has been witnessing is the change in travelers’ expectations from hotels. Travelers now demand flexibility and personalization from hotels compared to before the pandemic, they want to live, work, relax, conduct meetings, and more from their hotel rooms. In fact, according to a study by Actiu, 39.5% of participants want to use their hotel rooms as hybrid workstations along with leisure. If the needs and behaviors of traveler...

  In the hotel business, there are few things more valuable than data and at the same time, most hoteliers are not able to use the data to improve the profits at their property. Every day, every moment, a hotel business produces data. From the activities of the guests, to staff movements in cleaning the rooms, and addition of new inventory to the kitchens, every activity is data. This data can be further used by a professional management team to improve the performance of various facets of the hotel’s operations. Without a hotel management system , there is a chance that this information will be lost and not generate any profits for the hotel. But with a reliable hotel software in place, this data can be utilized to maximize profitability and improve guest experience through the property. The data can be used to predict customer behavior, identify profit and loss making channels, add to profits and much more. With the right analytical framework and the ideal tools, hotels can deriv...

 “Building and maintaining a strong Guest relationship is an ongoing process- but an easier and more rewarding one than you might expect” With the increase in OTA bookings, and marketplaces like Airbnb, the hospitality industry is filled with several options for consumers to choose from. Moreover, with websites like Tripadvisor, consumers now have the choice to express their experiences on the web. It has become inevitable to utilize the guest experience and generate business in new and repeat forms. It is also important to have a system in place which can measure the customer sentiments across all online channels. With the right system in place, hotels can use the power of analytics and get meaningful insights, which then can help develop better relationship with guests. Online reputation management is a process with which a hotel can increase its business with a greater magnitude. There are 3 major steps in following online reputation management of your hotel 1. Measure According...