Cybersecurity in Hospitality: Defending Hotels from Modern Threats

Cybercrime is no longer a distant worry for hotels—it’s an everyday threat. According to CERT-IN, more than 30% of Indian hotels have suffered cyber incidents in the past two years, ranging from ransomware to stolen guest data. As hospitality becomes more dependent on technology—PMS, booking engines, POS, and guest apps—the risk grows, especially when staff turnover is high and systems are fragmented across multiple vendors.

The most common cyber threats hotels now face include:

  • Phishing & Social Engineering: Front-desk and reservations staff are frequent targets.

  • Ransomware: Systems get encrypted, halting operations during peak periods.

  • Data Breaches: Credit card, passport, and personal information leaks damage trust.

  • DDoS Attacks: Booking sites overwhelmed with traffic to block reservations.

  • POS Malware: Card data skimmed from infected payment terminals.

Real cases show the scale of the damage. The Piccadilly Hotel in Lucknow was locked out of seven years of data during a ransomware attack, crippling billing and accounting. A Navi Mumbai property, running outdated systems, was infected with malware that spread across hotel and hospital operations. Both incidents underline the same lesson: hotels must prepare before—not after—an attack.

To stay secure, hotels should adopt a layered defense. This means investing in cloud-based PMS with built-in encryption, training staff in basic cyber hygiene, enforcing multi-factor authentication, and keeping systems patched. Regular backups, tested recovery plans, and penetration testing further reduce risks.

Mycloud Hospitality emphasizes that its platform strengthens security through automatic updates, role-based access, secure third-party integrations, PCI-DSS & GDPR compliance, and real-time monitoring. For independent hotels, moving away from on-premise servers and adopting such secure cloud solutions can close many vulnerabilities at once.

 Check complete article here https://www.mycloudhospitality.com

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