Enhancing Guest Satisfaction with AI Tools in a Hotel Property

Hotel industry is one segment where staying ahead of the curve can be a decisive factor for the success of a business. As one of the early adopters of technology, hoteliers understand the highly competitive nature of the business and the need to keep using the best available technology for their hotel property. Hotel managers also understand that their guests have unique requirements and high expectations from a hotel property. In the present times, guests expect a hotel to provide them with a highly personalized stay experience that makes them feel valued as a guest.

Savvy property managers have started using artificial intelligence with their online hotel management system to add to their property’s operations and offerings. There are various ways in which AI can help a hotel property in providing excellent services to their guests. Whether it is direct interaction with the guests or data collection to create a one of a kind experience for the guests, AI models coupled with a hotel management system can do all that and much more. Here are some creative ways in which hoteliers can use AI and machine learning in their hotel property.

• Chatbots powered by AI to answer guest queries in a conversational tone
• Rooms equipped with AI powered voice assistants
• AI to suggest sightseeing recommendations to guests
• AI can be used to predict and monitor inventory in a hotel
• Housekeeping and staff can also use AI to fulfill their duties efficiently
• AI can help hoteliers in data analysis so that they can figure out areas of the hotel that need improvement
• AI tools can be used to simplify the booking process and reduce errors.
• AI tools can be used to create personalized experience for guests based on their preferences

Online Hotel Management System Can Be Taken A Step Ahead with AI

Automation of Repetitive Tasks

Every hotel property has certain tasks that need to be done on a daily basis. Whether it is maintaining visitor logs, updating inventory or assigning housekeeping duties, using AI can mean all these tasks can be done more efficiently and quickly. This saves the time and energy of staff that they can utilize in other areas of the hotel to improve the overall services.

Using AI to create a Unique Experience for Guests

A hotel stay is all about the experience of guests. AI can help hotel staff in understanding the needs of the guests based on their previous stay preferences or their choices that are saved in the hotel records. If the guests are traveling for business purposes, AI can also suggest options like airport pickup and drop off, conference rooms for meetings, or faster WiFi options for the guests.   

Using AI Chatbots for Guest Interactions

Chatbots can be really helpful in interacting with guests when they need answers to simple queries. Often, guests don’t want to wait for a hotel staff member to answer their questions like WiFi passwords or directions to hotel restaurants. With an AI chatbot programmed by the staff, all these questions and more can be answered with ease and in no time at all. What’s more, AI chatbots can also translate languages for guests and answer in the language chosen by the guest.

AI can help Hotels to Predict Sales Trends

Using the deductive abilities of AI, hotels can decipher trends and figure out when they will face more demand. This allows managers to streamline the hotel inventory and adjust prices to meet the demand. Whether it is seasonal tourist traffic or an influx of tourists to attend an event in the area, finding the right trend at the right time can help hotel owners in getting ahead of their competition.

AI is a great tool for revenue management

Revenue management is a key aspect of a hotel management system and staff members can use AI to create useful strategies for efficient revenue management. Whether it is determining increased demand or adjusting the price of rooms depending on availability, AI tools can do all that and much more with ease. The most important feature is that AI tools can adjust the prices 24/7 and on a case by case basis for maximum profitability.

Collect Feedback from Guests

AI is an excellent tool for gathering feedback from guests about their stay and what improvements they’d like to see in the property. The automated emails can be sent by AI when the guests check-out and based on the responses of the guests, AI can also offer them discounts or codes for a better price on their next stay. When guests post reviews on travel websites or social media, hotels can use AI to track those reviews and answer guest concerns in a logical manner.

Conclusion

The right set of tools can help a hotel property in creating a productive workflow that can help the staff in performing their duties to the best of their abilities. Using AI tools is a step in that direction that can help hotel managers in bringing a new wave of productivity to their hotel’s operations.

At mycloud Hospitality, we understand the needs of modern hotel managers and provide a complete range of hotel software solutions. The award winning software suite is used by hotels all over the world and satisfied customers have been using mycloud Hospitality software solutions to strengthen their business for years. Whether it is a small business or a large hotel chain with properties in multiple locations, the software offered by mycloud can help businesses of all sizes and operation levels.

If you want to take your hotel property’s services and profits to the next level, then we can assist you! We can offer customized software solutions that understand your property’s needs and give you a greater degree of control on how you manage your property. Give us a call at +1-415-390-5039 or get in touch with our team through our website www.mycloudhospitality.com. Our team is waiting to assist you!