A Robust Hotel Management System is Essential for Modern Properties
As the holiday season gets into full swing, hoteliers need to use every trick in the book to ensure their property is equipped to handle guests coming from all over the place. On top of that, hotels have to understand and fulfill the newfound expectations of the guests. The pressure on hotel managers and staff in the current times is like never before. The hospitality market is highly competitive, there is staff shortage, and some degree of uncertainty still remains in the minds of guests about post-covid travel. Using a hotel management system is the first step that hoteliers can take to prepare their properties for guests in every manner.
Hotel Software Uses the Power of Cloud Computing to Make Management Easier
As cloud technology becomes cheaper and more reliable, hoteliers are moving from legacy PMS to cloud based hotel management systems. With low cost of setting up the software, a small learning curve, and high-degree of customization, using a cloud hotel PMS means hotels can supercharge their hotel operations and serve their guests in the best way possible. Let’s take a quick look at some of the advantages of using a cloud powered hotel management system.
- Faster than on-site legacy PMS
- Accessible from phone, laptop, tablet and more
- Access available from off-site locations as well
- Real time synchronization of information like room rates and availability
- Enhanced data security through military grade encryption
- Highly customizable as per the needs of the hotel staff
- Ideal for small, medium and large hotels
- 24/7 customer support available
- Easy to upgrade as the business grows
- Works with existing hardware without needing to buy new hardware
- Integrations with third party applications is possible with cloud PMS
Key Benefits for Hotels that use Hotel Software
Increased Guest Satisfaction
Hotel PMS makes it easy for guests to check-in and check-out without spending much time at the front desk. You can also customize the software to provide room entry through a web app, removing her need for room keys. In that post covid hospitality scenario, guests want as little interaction with staff as possible.
Hotel software makes all this possible by providing multiple ways for guests to interact with the hotel staff without physically meeting the staff members. Whether it is by the use of AI or chatbots to answer user queries, hotels can make their properties a contact free space to a great degree by using a reliable cloud PMS. By creating guest profiles to save their specific requirements, hotels can provide a unified experience to guests through their hotel chain.
Improved Staff Productivity
In every hotel there are several repetitive tasks like data entry, checking in guests, ordering kitchen inventory and much more. With a cloud PMS, the software takes care of the repetitive tasks, leaving staff with more free time to handle the needs and requirements of the guests. The software also makes it easy to assign duties to the housekeeping staff. As soon as the guests vacate a room, cleaning duties can be added to the dashboard and relevant staff members will get an alert. Once the room is cleaned, staff can update it on the dashboard so that the room is available in the hotel inventory.
Manual data entry errors are greatly reduced with the use of automated data entry as well. As bills are generated by the software, staff saves time on creating bills manually. Staff members do not need to update room prices at various channels either as the PMS can be integrated with a channel manager to ensure prices get updated in real time.
Better Data Security
In the hotel business, data is generated from the moment a guest decides to search for your property to the moment they leave feedback for their stay at the hotel. Every activity of the guest in the hotel premise is a data point that can be used to serve the guests in a better way. Keeping this data secure and safe is the responsibility of the hotel and with a cloud PMS keeping the data secure is easy. The PMS can be set up in a way to give information access to only the relevant parties.
Compared to an on-premise PMS, the cloud PMS is much more secure as the data is backed up on an off-site secure server and there are multiple backups. In case of any natural accident at the hotel, the data is not compromised in any way. Hotels also don’t need to maintain an IT team as the cloud service provider ensures all data is backed up securely and safe from any cyber security threats.
Finding the right hotel management system that suits your business goals as well as the needs of your property is the key to making profits in the property business. You should look at all the factors such as software performance, testimonials from previous clients, software update frequency, features provided and more before you choose a hotel software for your property.
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