How To Impress Tech Savvy Hotel Guests in 2022

In the world of hospitality, a hotel stay is not just a bed and room, but an overall experience that will enhance the life of your guests. Hotel managers and staff need to do everything in their power to ensure guests are impressed by the property even before they step through the hotel’s doors. 

Today, guests not only expect a property to be equipped with modern technology, but they demand the property to provide them with features like contactless check-in and check-out, keyless entry to rooms, and much more. There are many ways for hotels to implement modern technology in their hotel operations, but one of the easiest ways is by using a cloud-based hotel property management software that forms the backbone of the various technological marvels in their hotel.

With cloud-based hotel property management software, property managers can upgrade their current set of services to meet the needs and demands of guests that are looking for something extra. In essence, using technology to improve the guest experience is a great way to ensure guests choose your property over and over again. Setting up a cloud-based hotel management software to achieve those ends is only the first step. There is a lot that a hotel staff needs to do to ensure the guests are comfortable at all points of their stay in the hotel.

Here are some common ways in which hotels can deploy technology powered by a cloud-based hotel property management software:

• Contactless check-in and check-out
• Keyless entry to room through a web-app
• QR code-based menu access for restaurant
• Digital payment gateway
• Automated follow-up emails for a guest review
• Guest profiles for a personalized stay
• Remote access for thermostat and air-conditioning
• Alexa-equipped room controls

What Does the Future Hold for Technology Use in hotels?

In the near future, hotels are going to leverage modern technology in new and innovative ways to bring a variety of interesting experiences to their guests. With a robust hotel management system in place to supplement the technology, hotels are going to be using technologies like AI chatbots, IoT (Internet of Things), facial recognition, virtual reality, and much more. Let’s take a quick look at how hotels will be able to use these modern technologies for the benefit of their customers and improve their profits. 

Let’s take a look at some of the more advanced uses of technology that will make their presence felt in hotels in the coming years. 

Artificial Intelligence Chatbots – Artificial intelligence or AI is going to play a major role in various hotel operations in the coming years. From checking-in guests to handling guest queries, AI will be utilized in a variety of ways to enhance the stay experience of the guests. Hotels will be able to create chatbots with unique personalities to help guests find places of interest, call up hotel staff for assistance, or learn more about the points of interest near the hotel property. 

AI chatbots will learn from the guests and remember their preferences to ensure every future stay is even more comfortable for the guests. Chatbots also take the burden of answering guest questions away from the hotel staff so that the staff focuses on improving other areas of the property. The trend of AI chatbots is definitely something that hotel managers should look into for their property. 

Virtual Reality Tours – Virtual reality is another segment that hotel managers need to look at as this is only going to become more popular in the coming years. As customers visit a hotel’s website, they can get a virtual reality tour of the property where they can explore the different areas at ease. This gives the guests a glimpse into what to expect when they reach the property. Guests can become familiar with the layout of the hotel or choose the rooms that best suit their preferences in terms of view and location. Virtual reality tours are compatible with most modern browsers and these can provide a greater degree of immersion if users wear a VR headset while taking the tour. (How it is related to Hotel Software)

Use of Robots in Hospitality – This is one of the most exciting trends that is going to become popular in the coming years. Use of robotics is on the rise in the hospitality industry and robots are being used for various roles such as concierge, welcoming guests, as information kiosks, delivering small items to rooms, and much more. 

After the covid pandemic, the use of robots is going to become more widespread in the hospitality industry as robots get tasks with cleaning and maintenance tasks as well. Other hospitality sectors such as restaurants will also use an increased use of robots for cleaning or serving food to customers. With a hotel management system, it will be easy to keep a track of the robots on the hotel premises and ensure they are utilized to the best of their abilities where they are needed.? (Our product does not provide this kind of functionality)

Value of a Hotel Management System in the Hospitality Industry

Using advanced technology in a hotel is easy when you also have robust cloud-based hotel property management software. A cloud-based PMS is a key to managing the technology in your hotel without taking any attention away from the core tasks in the hotel. If you are looking for a reliable and user-friendly cloud PMS, take a look at mycloud Hospitality. The cloud-based hotel software is used by hotel owners all over the world and the software suite can be customized to suit the needs of your business. Get a free trial of the software today by visiting www.mycloudhospitality.com

Content originally posted on https://www.technologyinthearts.org