How Hotel PMS Software can Cater to the Needs of Indian Hotels
As a highly competitive and complex business market, India has always been a challenge for hospitality businesses. International visitors and domestic travelers keep the hotels on their toes and motivated to introduce the latest innovations to attract the guests to their property. With the havoc caused by the covid pandemic, the Indian hospitality industry suffered unimaginable losses like the rest of the world. These losses were further exacerbated by the fact that hotel management software in India is still gaining traction and many hotels still use on-premise hotel PMS.
The on-premise solutions used in Indian hotels require ample hardware and they take up a lot of space. Along with this, there needs to be a dedicated team to troubleshoot any issues that might arise. The hardware and software upgrades to the on-premise systems often cost a lot of money and might cause system downtime for the hotel as well. While the traditional hotel PMS focused on guest check-in/check out, room rate management, booking reservation, and billings, modern cloud based hotel PMS software has reached above and beyond the simple use cases.
Some of the modern uses of a hotel PMS software in India are:
- Contactless check-in and check-out
- QR code based menus
- Integration with modern payment gateways
- Housekeeping management
- Cloud based access from any Internet enabled device
- Real time inventory management
- Central reservation system for room bookings
- Less errors in data management
- Higher staff productivity through timely task assignment
- Guest profiles and data synchronization
Why Indian Hotels Should move to Hotel PMS Software
As the aftereffects of the covid pandemic wear off, the travel and tourism industry is going to pick up like never before. It makes sense for the hotels to be ready for the influx of the tourists that will visit India from other countries as well as domestic tourists as well. In the 2022-23 union budget, the government set aside US $316.3 million for the Ministry of Tourism. Similar efforts by the state governments mean that tourism in India is going to get a much needed boost and the hotels that are equipped to capitalize on this incoming business are going to earn great profits. If you own or manage a hotel property in India, here are some of the reasons why you should upgrade to a hotel management software in India.
1) Meet Post Covid Expectations of the Guests
In the post-covid world, guests not only want a sanitized hotel experience, but they want a technology equipped hotel that offers contactless services. A best cloud based hotel pms can integrate with third party services to offer contactless check-in and check-out. Guests can use a web app on their phones as their room key. In the restaurant or their rooms, guests can scan QR codes to access the menu and order food. Billing is also done through a contactless POS terminal. All these facilities can help a hotel stand out among the competitors.
2) Increase Guest Loyalty
Guest loyalty is the key to business success and it is especially true in a country like India. The word of mouth publicity for a hotel can be a real crowd pulled whether it is domestic or international guests. By creating guest profiles in the hotel PMS, hotels can understand the guest preferences and provide guests with the facilities that they seek. Whether it is the choice of room location, particular food, or requirements for a conference room, when such facilities are provided to guests, they tend to remember and choose the property again for their next stay.
3) Online Property Management
The one crucial benefit of a cloud based hotel management software in India is that property managers can manage multiple properties from a single location. Gone are the days when property managers had to be physically present at a location to access data about the rooms available or the staff duties at the property. Now, with cloud synchronization, all data is accessible through any device that is connected to the internet. The data is further protected by encryption protocols to ensure privacy and security of the data. By having the data in the cloud, there is very little risk of data loss as the data is backed up in multiple locations.
4) Reduce Booking Errors
Booking errors are the bane for any hotel business. With an on-premise hotel management system, overbooking or underbooking errors often creep in and this can cause great dissatisfaction among guests that are looking for a room. With a professional hotel management software in India, you can reduce booking errors as rooms are only available when they are added to the inventory. The inventory gets updated in real time so that once a room is booked, it is taken out of the inventory. A central reservation software integrated with a hotel PMS works in the background to ensure all activities related to the booking go forward without any issues.
Summing Up
The above mentioned points are only some of the benefits that Indian hotels can get from using a hotel management software. Saving money, increasing staff productivity, and increasing profits are some more benefits of upgrading to a hotel software in India. At mycloud Hospitality, you can get access to an award-winning software that is used by hospitality businesses all over the world. You can customize this software to suit the exact needs and requirements of your property. With zero upfront costs, you can be running this software to manage your property in as less as four hours. Still thinking about it? Why not try a free demonstration? Call +1-415-390-5039 to schedule a demonstration or visit https://www.mycloudhospitality.com/ to learn more about the software.
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