Hotel Management Software: Automation Advantages

According to the latest report from the McKinsey Global Institute, accommodation and food services is the sector with the highest potential of automation. It’s followed by a distant manufacturing, agriculture, transportation and warehousing, and retail trade, to name a few. The report says that 73% of the activities of the hotel management system can be automated to gain operational excellence, reduce cost, and increase guest satisfaction.

The adoption and integration of the right hotel management software, also known as property management software (PMS), can be a game-changer. Here are the top reasons you can’t afford to ignore the technology.

 

#1. Increase customer acquisition

 

A centralized reservation center can drive customer acquisition and bring customer acquisition cost significantly down. Your sales team can see inventories, rates, operational details and reservation status for all properties on a single screen.  The technology help you extend your customer acquisition strategy further by allowing your partner online travel agencies to use your hotel management software API to ease hotel reservations. All this helps you to maximize occupancy rates and increase revenue.

 

#2. Optimize your online business

 

Hotels generate up to 50 % of their reservations online, claims mycloud Hospitality. Are you ready to reap the benefit? Building a healthy global online visibility is not an option but a necessity. The latest hotel management software comes with an e-Distribution feature. It allows you to accept and manage bookings from all channels – website, 3rd-party, and walk-in. So, no more hop-on or hop-off across different digital properties. The challenges of remembering tedious credentials are over. Moreover, you can take advantage of dynamic availability and rate management functions to optimize occupancy and revenue.

 

#3. Customize offerings

 

Customization is now a key differentiator. However, it’s easier said than done. Learning the demands and consumption of your agents and customers is important to customize your offerings and build customer loyalty. Lower rental, quick transfer time, smart and fast check-in, morning coffee, cleanliness, complimentary breakfast – your agents or guests have different preferences. The use of mycloud Hotel Management Software helps you collect data across different engagement interfaces and endpoints. Check the historical preferences of your agents and customers. It’s effortless. View Repeat Guests History of the software and act wisely to provide custom hospitality to your guest.

 

#4. Make front-desk responsive

 

From answering queries to enabling check-in to explaining room or hotel plan to collecting balance to helping with check out – the front desk has all to take care of. The first impression could be the last impression. The kind of experience your front desk delivers is important. No error is admissible!

 

Enhance your hotel management system to empower your people. mycloud Hospitality helps you sync your departmental silos - admin and billing, housekeeping, food and beverage, kitchen, engineering and maintenance, and security - and present all key information to the front-desk officers at one dashboard. It helps them provide contactless check-in and checkout, respond to their queries, collect a payment, and perform other tasks. Guests waive their ID to the camera that captures and validates it with the backend database. The automation saves time and reduces errors.

 

#5. Get a 360 view of operations

 

A faulty lamp or doorbell, an untidy room, a leakage in the toilet commode, so on, and so forth - if you have a few rooms, you can check them one after another, but what if you have fifty, hundred or more. It would be challenging. Digital management using hotel management software can help you monitor all from one dashboard. Your maintenance and housekeeping manager can act on time to fix the odds. The software along with the Internet of Things (IoT), can automatically notify them when there is a fault that needs attention and allow them to instantly update the system once it is fixed.

 

 

#6. Stay future-ready

 

Peak, shoulder, and low– it’s easy to predict the demand of different seasons, but you need to go beyond the obvious. You need more accurate projections on a weekly and monthly basis to stay prepared for the upcoming demand. Using the right BI and analytics-based hotel property management software, you can easily spot what’s in the store, and plan accordingly to capture opportunities and manage resources along with expenses.