Tips To Strengthen Hotel Business Post COVID-19

For many hotel businesses COVID-19 pandemic has created a nightmare and many of them are still experiencing a revenue loss and low occupancy but there are ways a hotel software technology can help hotel operators to rebuild customer relationship and provide safe and memorable stay.

In this blog, we discuss few hotel trends that will help hotels meet guest expectations that has been raised from the crisis. By utilizing these strategies, hotels can personalize guest services and boost their revenue.

Contactless Check-in & Check-out

Contactless technology grew as an extremely an important trend and has becoming a necessity when running a business during COVID-19, this trend will continue even after pandemic is over. By using contactless services, hotels can encourage guests to interact with your property well before they reach your front door, and hotels can gather all the guest preferences and use this data to personalize guest experience. By using a contactless technology guest can complete all their registration process safe, seamless and convenient check-in experience.

Since Contactless services will help your guest complete all details online so physical contact is limited and physical distancing is maintained, so both your guests and staff are healthy and safe.

Flexible Cancellation Policies

The corona virus crisis is rapidly evolving, so health departments are applying various restrictions, so hotel operators should understand customer needs and must create a flexible cancellation policy.  Many travellers are still hesitant to book a property that doesn’t offer a free change or cancellation in case of a guest falls sick or countries apply restrictions.

Hotels need to rethink of their non-refundable rates and cancellation policies and if someone is changing their booking to a later date. Hotels should start offering a credit voucher and for loyalty programs, expiry dates should be extended considering lockdown.

Spa and Wellness Packages

Post COVID-19 guest are well concerned about their health, offering a well sanitised spa and wellness package great value add for a guest’s mental, physical and spiritual health. If your property doesn’t have a spa or without on-site amenities, Hoteliers can tie up with a local yoga, gym and spa studio or consider an organic product distributor to offer a discount to your guests as well you can support other local organisations to improve revenues.

Concentrate on Local Travelers

While many continues are experiencing restricted and decreased international travel, hotel operators need to focus on domestic travellers to raise revenue from local guests.

Hotel operators need to create strategy to welcome local guests and nurture a local community and offer them a dream vacation. For local creating a budget friendly packages who are stressed by the lockdown and are looking out to travel with a limited budget.

Sustainability

The Coronavirus pandemic taught us how important it is to work together, with everyone helping each other to get out of pandemic. This is applicable for sustainability; each and everyone needs to work together towards a healthy planet. Hotel operators need to implement and connect your hotel software technology with smart IoT devices, like smart lighting, thermostats, auto climate controls and more. Hotel operators should rethink of using food waste, single-use plastics, minimizing use of Paper’s and save water which are few sustainable practices to support a healthy world.

While world health and economy had a major impact by the Pandemic, It also propelled world to reinvent and find advancement in technologies. By following the above hotel trends hoteliers can provide safe and personalized experience to their guest and build their guest loyalty and maximize revenue during pandemic.

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