Is Your Hotel Business Ready For The New Reality: The Touch-Free Guest Experience

 

The impact of the COVID-19 virus is widely spread across the world. As hotel properties start to slowly welcome back guests, things are going to change for hotels as well as for guests. The hotel industry will completely rethink and transform the guest experience for a clean and most importantly a limited human interaction to control the virus spread.

The latest innovation in hotel software technology is the contactless self-service experience which has changed the guests make reservations, complete pre-check-in, check-in and out of a hotel, how they order food and get information of the facilities and services available.

In terms of post-corona hotel operations, including contactless hotel technology and services is important. So hotel operators are adjusting their Hotel management system to include contact-free experience. Here are the few tips, hotel operator and guests can benefit from contactless hotel technology.

Contactless Self-Check-in and Out

Hotel users can send a QR code/link email or SMS to a customer and they can perform pre-check-in formalities from their own smart devices anytime or hotels can also install a self-service kiosk. Hotels can manage the guest information, valid uploaded documents. Guests can manage their stay, even make digital payments and check-out.

Automated guest assistance

With the QR code, hotel guests can leverage the informative FAQ’s, services offered and amenities on customer’s mobile phone anytime and they can request for services from guests smartphone without physical contact. This frees hotel staff’s time which can be used for cross-training and upskilling. 

Mobile concierge

The private touch of hotel concierge services is well-maintained – rather than displaced – when it goes mobile. Customers can access your hotel information, local attractions, purchase your services. Mobile hotel software technology allows your concierge staff with digital knowledge and valuable information is archived.

User Interface as the primary customer interaction 

The easy and intuitive, personalised and on-brand user interface is crucial for providing unified service. The quality of user experience with the contactless hotel software technology is not completely depended on your app designer. Even if your hotel guests are tech-savvy, user issues are bound to come up. So it is important for your staff to use and familiarize so you can help your guests instantly in case they face any trouble.

 Spotlight on staff health and safety

This contactless guest services will limit guest and staff interaction so it promises staff are safe. It is important for hotel operators, ensuring health of their staff has multiple components. To begin with ensure all staff are provided with necessary personal protective equipment and sufficient hygiene Kits. Ensure staff are trained so they can handle guest with confident, in case any customer who balk and question at new safety protocols.

But the key to a greater customer experience and improve constantly is to get the best of contactless hotel software technology and build your guest experience. Want to see how contactless technology can help you achieve fantastic guest experience? Mycloud, the industry leader in hotel property management system, is here to help. Schedule a demo today and see the benefits for your hotel.

Comments

Post a Comment

Popular posts from this blog

Hotel Management Software: Automation Advantages

According to the latest report from the McKinsey Global Institute , accommodation and food services is the sector with the highest potential of automation. It’s followed by a distant manufacturing, agriculture, transportation and warehousing, and retail trade, to name a few. The report says that 73% of the activities of the hotel management system can be automated to gain operational excellence, reduce cost, and increase guest satisfaction. The adoption and integration of the right  hotel management software,  also known as property management software (PMS), can be a game-changer. Here are the top reasons you can’t afford to ignore the technology.   #1. Increase customer acquisition   A  centralized reservation center  can drive customer acquisition and bring customer acquisition cost significantly down. Your sales team can see inventories, rates, operational details and reservation status for all properties on a single screen.   The technology help you extend your customer
Read more

Automation Through Hotel Reservation Software Helps Increase Staff Productivity

Managing a profitable hotel business is not an easy task. Ask any hotel manager and they will tell you that rising customer expectations and changing trends in the hospitality industry are keeping them on their toes. With business and personal travel picking up pace again, hotels need to use technology in their favor to create profitable business circumstances. Hotel reservation software can be the key difference between hotels that thrive and hotels that are left behind by their competition. In order to maximize exposure to OTAs, travel agencies, and search engines, hotel managers can use the hotel reservation system to automatically update channels with the latest information so that guests can book their rooms accordingly. The hotels that move with the times and use modern technology will surely see the performance of their hotels get better with time. Increased customer satisfaction and improvement in staff productivity are two metrics through which hotels can judge how successful
Read more

The Role of Hotel Software Technology in the Post-COVID World

Before COVID-19, the human touch was the key factor for an enjoyable hotel guest experience. Face-to-face interactions with hotel employees weren’t something to fear but rather something to look forward to, especially when it comes to concierge services. They were necessary for exceeding guests’ expectations and inspiring loyalty. In the post-COVID world, people still expect human interaction in hotels, but contactless services have taken center stage. From check-ins and checkouts to payments and many other benefits, contactless technology has helped minimize interactions and reduce/eliminate physical touchpoints. Hoteliers should adopt the latest   hotel software   technology to reignite customer loyalty, increase bookings, and generate more revenue in the post-COVID world. Before exploring how hotel management software and other technologies can help them reshape operations, let’s find out what   hotel guests expect in the post-COVID hospitality industry . What Are New Hotel Guest Ex
Read more