"mycloud"​ Can Add a Lot of Value to Your Hotel Business

The hospitality industry is one of the most lucrative business in the world. However, as a result, the competition is quite severe in the market, and sometimes it is impossible to get recognized or to maintain your success and reputation without investing a lot of your time and effort in your property.

As an owner, you are expected to have an efficient team that can provide top quality services in order to attract new customers, keep them satisfied, as well as to earn good profits. Today every business is dependent on technology, hospitality is no less and today every traveler/guest uses technology to find a property, understand its service offering, discounts and services based on personalization.

Therefore, in this article, I will be focusing on incredible benefits our own platform “”mycloud””, a comprehensive cloud based hotel solution can bring to your hospitality business, as well as the powerful features it offers.

Benefits of “mycloud”

There are various great benefits our software solution offers to your hotel:

It is used worldwide — “mycloud” is one of the best-in-class solutions which is used around the world, and hoteliers businesses have blossomed thanks to SaaS and cloud.

It is easy to use — Many hotel software systems require major complex installations or some help from the IT experts when it comes to installing, configuring or taking a system live or maintaining. However, “mycloud” is easy to implement and use, regardless of your experience, allowing you to save significant amounts of time and money.

In the majority of cases, employees are hesitant when they need to start using new technology, but “mycloud” is very intuitive, and has been designed based on feedback from hundreds of hoteliers and actual users and is very comprehensive program so you can be sure that everyone will quickly embrace it.

Accessibility — One of the greatest benefits of “mycloud” is that it can be easily accessed no matter where you are. Both you and your staff can access it remotely, on any device, platform as long as there is an internet and Browser on the system, it comes with additional IP based security to restrict certain users from accessing it outside the property.

Safety — When using “mycloud” software for hotel, everything is stored on cloud which means that all of your sensitive data will be secure at all times. Even if something happens to your devices, everything will remain unharmed.

Customization — “mycloud” offers great amount of parameterization and configuration, hence allowing businesses to map each of their function and operation on to the system and design workflows based on their service offerings.

It allows you to customize it according to your unique business requirements. It can easily be configured to meet your needs, via a witty wizard without any training.

It will save you a lot of time — Implementing such hotel management software to your business operations will help you and your staff save loads on time on time-consuming manual processes. You will now be able to dedicate more time to what really matters — delivering top quality customer experience, while the technology takes care of the rest.

Numerous interfaces — “mycloud” PMS has credit card processor built in, designed to handle different payment gateways. In addition, it offers more than 175 hardware and software interfaces.

Features

“mycloud” hotel software offers numerous great features, and we will mention some of the most important ones:

Multi Property Web Booking Engine — Accept reservations online on your website, guests can book single trip, multiple trips, multiple rooms, or trip comprising of multiple rooms across multiple hotels in one single itinerary.

Inbuilt e-distribution — Connect to over 150 most popular channels like Expedia, Bookings.com, Agoda, Venere and many more. “mycloud” has inbuilt e-distribution which provides advanced rate management, pooled inventory, restrictive allocations and availability management. These features help to increase revenue, avoid over booking and rate parity issue.

TripAdvisor Connect — Now you can easily manage your online feedback s from within PMS and send automated feedback emails to your guests.

PCI & GDPR Compliance — “mycloud” is PCI compliant solution offering tokenization to securely store credit card information at bank servers and retrieve same only during a transaction. System is also GDPR compliant protecting guest data.

Central Reservation System — Multi property hotel companies can use CRS to access inventory, reservations and rates on a single timeline.

Front desk — The intuitive design of this resort software enables you to manage check-ins, check-outs, and reservations with no trouble at all. All the information about your rooms and your guests are stored in one central database, available for everyone in your business to see.

Inbuilt credit card processor — It enables your guests to make their payments online in the safest way possible, without the need for any additional programs and interfaces.

Repeat guests’ history — This feature provides you with all of the information related to records and history of your guests which are beneficial for providing your loyal guests with more personalized services based on their preferences. Multi Property hotel companies can use central guest history feature to consolidate guest statistics.

Housekeeping — It allows you to check the current position of your hotel, the status of the rooms, as well as all of the expected arrivals and departures which are listed in a chronological order.

Reporting and archives — All of the information about your hotel business is included in reports which can be printed, exported to different formats (.csv, .xls, .pdf), or viewed on your computer or a mobile device. In addition, this feature offers offline reporting which is designed to send the backup versions of your reports every few hours.

Management statistics — This feature will provide you with information related to current statistics, future occupancy trends, and all of the payments.

Travel agents & contracts — Helps you keep track and manage your online travel agents. Multi property hotel companies can manage travel agents centrally.

Accounts receivable — Enables you to identify all of your aging accounts and who owes you how much money.

Front office cashiering — You can find your guests’ total balance in a matter of seconds, print and rearrange documents, post, change or cancel your charges.

Social sentiment — “mycloud” has inbuilt social sentiment tool which is very helpful for resort property to track its reputation on online. It has integration with multiple websites such as TripAdvisor, yelp and booking.com where reputation plays big role to rank the listing of your property in their searches.

Restaurant management — Manage multiple F&B or other outlets like gift shops or travel desks.

Events & Venues Management — that let’s you completely manage all operational and admin aspects of your Events & Catering business using a simple Computer or tablet connected to Internet.

Complete Back Office — Our back-office a suite is designed to handle individual hotels or multi-unit and multi-location hospitality chains. Software for Purchase, Inventory, Stores, Costing, Debtors Consolidation, Centralized Financial Reporting, Purchase Consolidation, Consolidated Consumption Analysis and Chain vide Stocks Analysis. System is virtually paperless yet subject to all usual reviews and controls. Hotels can easily prepare periodic financial reports per unit, per group of units or consolidation of all units. It can also prepare comparative reports for groups of hotels within the chain that are considered to be a peer set.

The benefits are faster reporting, standardization of report presentation, accurate consolidation and flexible views.

Over 175 Interfaces — “mycloud” offers over 175 integrations with third party solutions and hardwares, like Epabx, Door locks, ISP, Marketing, Kot printers and many more.

To sum up, choosing the right software solution for your business will greatly determine its future success. “mycloud” is guaranteed to bring necessary automation to your processes, better guest experience, and increased profits in the long run.