Hotel Technology for a Contactless Post COVID World

COVID-19 has driven every one of us into a universe of alert. Social distancing guidelines and dread of disease have affected our day by day lives as we keep away from physical interaction. Indeed, even as cases drop and authority limitations facilitate, a level of circumspection will probably stay with us for quite a while. Hospitality businesses are operating under new rules that incorporate disinfection, social distancing and contact tracing protocols, perhaps for all time

Hospitality businesses are turning to Hotel software technologies to help streamline new procedures and keep up client support. While it appears to be in opposition to the idea of hospitality, at this moment it is imperative to diminish physical touchpoints during an inn remain to help protect guests and staff. Modern day cloud hotel software makes this possible through automation that likewise expands and customizes the guest experience.

Over the previous decade, an ever increasing number of hotel business have been implementing smart cloud based hotel technology to improve work processes and the guest experience. Presently, in our contactless new world, such technology is more essential than ever

Contactless check-in

First impression is the best impression so check-in is a significant touchpoint to get right. Guest expects a proficient, charming welcome; a terrible one can spoil the remainder of their stay

While the check-in procedure traditionally includes physical communication between the guest and your employee, online technology has prodded consumer interest for self-service applications and numerous hotel brands have just fulfilled that need with a smart phone contactless check-in option.

Incorporated with the hotel property management system (PMS), smart phone applications give guests a productive yet customized check-in process while decreasing time at the front desk. Actually, when incorporated with online payment and keyless entry solutions, self-check-in applications reduces guest interaction with the front desk.

A "contactless" check-in process has never been more important than it is now. Contactless-check-in solutions not only help guests and staff safe during the pandemic, however improve efficiency and personalization through data automation as well. 

Smart housekeeping

In spite of the fact that there are less guestrooms to clean all things considered properties because of low occupancy levels realized by COVID-19, new housekeeping strategies to relieve the spread of the virus have made housekeeping responsibilities and calendars increasingly complicated.

At this moment, many guests are focused about social distancing and avoiding physical contact with surfaces. To make guests to feel increasingly great, a few hotels are offering guests a decision between varying levels of housekeeping service. Many properties have halted housekeeping service out and out during a guest's stay to ensure the health of the both guests and housekeeping staff. Numerous properties are upholding a 48-hour or longer room closeout between stays to allow more profound cleaning and disinfecting. 

While COVID-19 is still a danger, keeping steady over cleaning conventions, calendars and housekeeping demands is of most extreme significance. Outfitting housekeeping staff with PMS access to the housekeeping report ensures staff are proficient and educated consistently while they work. 

A PMS with housekeeping application improves internal communication and work process by allowing housekeeping staff to see the live occupancy status of rooms (due in, involved, don't upset, looked at), and front-desk staff to see which rooms have been cleaned, investigated and are prepared for guests progressively. Housekeeping staff can append notes and upkeep cautions to rooms as they work, to assist keep with following of special housekeeping demands, support issues or sick/isolating guests. 

Smart room tech

Lights, thermostat controls and TV remotes are high-contact points for guests that can be maintained a strategic distance from using shrewd room innovation. Fuelled by IoT (Internet of Things) technology, shrewd room functionality can be controlled by smart phone application or voice-assistants like Alexa for Hospitality. Guests can close the window hangings, turn on the lights, and adjust the room temperature, request room service and even turn on the coffee machine utilizing their own smart phone or basically by voice command. 

In addition to the fact that smart rooms technology offer a raised level of comfort that modern travellers want, yet reducing physical contact with high-contact surfaces will cause guests to feel more secure while COVID-19 is still out there. 

Smart room technology is a huge investment and sometimes falls short for all lodging activities, yet it makes sense to think about such answers for our touchless new typical and beyond. Meanwhile, ensure guests know that all high-contact guestroom surfaces are sterilized after each stay. 

Numerous aspects of day by day hotel tasks have changed in the wake of COVID-19. For whatever length of time that the virus is a danger, operational protocols that implement physical distancing and careful sanitization will be our new normal. From contactless check-in to smart messaging, cutting edge technology can assist hotels improving productivity and customer support as they adjust to new procedures and plan to invite the both guests of today and tomorrow.