Evolution of PMS within the Hospitality Industry Catering the Needs from Big To Small Hotels

Irrespective whether your hotel is a small boutique hotel with 20 bedrooms or a magnificent luxury hotel with 100+ bedrooms, having a comprehensive multi-functional Property Management System (PMS) is critical for every hotel entity. The market is flooded with plethora of hotel softwares which are designed to meet the needs of small and big hotels alike. However the big dominant players in market like Brilliant (i-Tesso) and Opera (Micros) have very robust systems designed to more suit the operational needs of large hotels, but practically we can’t really use those PMS to streamline daily operations at small and budget hotels.

The main issues being that most of the features will be redundant in small hotels and it will also involve heavy financial commitments by small hotel owners. If one actually analyses it makes more sense for small hotel owners to reinvest into expansion plans within their hotel to make their property more competitive Hence, the question is do small and budget hotels with about 20 bedrooms really need any kind of PMS?

The answer to this question is ‘Yes’. All big and medium hotels can afford to go for a robust property management system to look after their operational aspects including guest bookings, online reservations, food and beverage costing, accounting, report generation, sales and marketing, HR and payroll, maintenance management and quality management. But on the other hand a small hotel needs to have a PMS which would help them to automate some core day to day basic operations.

With small hotel business gaining ever increasing importance every year, due to their great customer service and quirky style, they have become a very significant part of the service industry in last few years. Small technological companies like Prologic First have seen this market potential and tapped it with very innovative software’s like mycloud hospitality (http://www.mycloudhospitality.com/).

This software helps small hotels to have a comprehensive PMS and at the same time is very friendly to their pocket. Such software just requires a tablet or a computer along with internet connection to just get started with managing their properties with features like accounting, POS, reservations and reporting all on a single screen. This will help them to tackle their operational issues like lack of skilled manpower, higher attrition rate, revenue leakage and pilferage due to the absence of proper accounting software, customer care and inventory management.
Loads of such software’s are available now in the market like mycloud hospitality, Room master, sabee app etc. The good thing about the cost of such software’s is that they are available on a monthly payment plan with as little as £2 per rooms. Some notable features about mycloud hospitality software that I came across while researching to give an idea is as below:
  • Little or no up-front investment and quick start-up
  • No long term contract and easy exit option and
  • Low investment, low risk
  • Quick implementation
  • Needs little or no training
  • Secure access from anywhere
  • High availability
  • A comprehensive Front Office service
  • Round the clock support
This highly user-friendly and scalable software is capable of streamlining and automating operations for small hotels just as they need it. So, if you are facing some operational snags while running your small hotel operations, you may consider trying a free demo of mycloud hospitality software by Prologic First or any such software available in market which is a smart way to manage your properties.

Source:  https://hospitalityindustrytrendz.wordpress.com/2016/12/10/evolution-of-pms-within-the-hospitality-industry-catering-the-needs-from-big-to-small-hotels/

Comments

Post a Comment

Popular posts from this blog

Hotel Management Software: Automation Advantages

According to the latest report from the McKinsey Global Institute , accommodation and food services is the sector with the highest potential of automation. It’s followed by a distant manufacturing, agriculture, transportation and warehousing, and retail trade, to name a few. The report says that 73% of the activities of the hotel management system can be automated to gain operational excellence, reduce cost, and increase guest satisfaction. The adoption and integration of the right  hotel management software,  also known as property management software (PMS), can be a game-changer. Here are the top reasons you can’t afford to ignore the technology.   #1. Increase customer acquisition   A  centralized reservation center  can drive customer acquisition and bring customer acquisition cost significantly down. Your sales team can see inventories, rates, operational details and reservation status for all properties on a single screen.   The technology help you extend your customer
Read more

Automation Through Hotel Reservation Software Helps Increase Staff Productivity

Managing a profitable hotel business is not an easy task. Ask any hotel manager and they will tell you that rising customer expectations and changing trends in the hospitality industry are keeping them on their toes. With business and personal travel picking up pace again, hotels need to use technology in their favor to create profitable business circumstances. Hotel reservation software can be the key difference between hotels that thrive and hotels that are left behind by their competition. In order to maximize exposure to OTAs, travel agencies, and search engines, hotel managers can use the hotel reservation system to automatically update channels with the latest information so that guests can book their rooms accordingly. The hotels that move with the times and use modern technology will surely see the performance of their hotels get better with time. Increased customer satisfaction and improvement in staff productivity are two metrics through which hotels can judge how successful
Read more

The Role of Hotel Software Technology in the Post-COVID World

Before COVID-19, the human touch was the key factor for an enjoyable hotel guest experience. Face-to-face interactions with hotel employees weren’t something to fear but rather something to look forward to, especially when it comes to concierge services. They were necessary for exceeding guests’ expectations and inspiring loyalty. In the post-COVID world, people still expect human interaction in hotels, but contactless services have taken center stage. From check-ins and checkouts to payments and many other benefits, contactless technology has helped minimize interactions and reduce/eliminate physical touchpoints. Hoteliers should adopt the latest   hotel software   technology to reignite customer loyalty, increase bookings, and generate more revenue in the post-COVID world. Before exploring how hotel management software and other technologies can help them reshape operations, let’s find out what   hotel guests expect in the post-COVID hospitality industry . What Are New Hotel Guest Ex
Read more