From Pen and Paper to Hotel Software: The Future of Hospitality Digitalisation
Have you ever been stuck at a hotel check-in desk, waiting for what feels like an eternity, as the front desk clerk struggles to locate your reservation? Or have you ever tried to book a hotel room online, only to be met with a confusing and frustrating website? If you answered “yes” to either of those questions, you’re not alone. The hospitality industry has long been plagued by a technology gap, but digitalisation with technologies such as cloud hotel management software are finally starting to bridge that gap. What is the technology gap, you ask? Well, in the world of hospitality, it’s the divide between the old-school way of doing things (think pen and paper) and the modern digital era (think using advanced hotel software to manage operations). In simpler terms, it’s like using a typewriter in a world where voice-activated assistants exist. Digitalisation for hospitality is necessary to keep up with the expectations of modern guests, who are accustomed to having seam...