The Role of Hotel Software Technology in the Post-COVID World
Before COVID-19, the human touch was the key factor for an enjoyable hotel guest experience. Face-to-face interactions with hotel employees weren’t something to fear but rather something to look forward to, especially when it comes to concierge services. They were necessary for exceeding guests’ expectations and inspiring loyalty. In the post-COVID world, people still expect human interaction in hotels, but contactless services have taken center stage. From check-ins and checkouts to payments and many other benefits, contactless technology has helped minimize interactions and reduce/eliminate physical touchpoints. Hoteliers should adopt the latest hotel software technology to reignite customer loyalty, increase bookings, and generate more revenue in the post-COVID world. Before exploring how hotel management software and other technologies can help them reshape operations, let’s find out what hotel guests expect in the post-COVID hospitality industry . What Are New Hotel Guest Ex